You may return ALL items sold by Gateway 3D Print within 15 days of delivery. All filament orders are subject to a 20% re-stocking fee. You will also be responsible for freight charges. If the return is a result of our error - we will pay the return shipping cost and waive any re-stocking fee.
To schedule a return of an item, please email Info@Gateway3DPrint.com for an RMA number. You MUST have an RMA number prior to returning your purchase. This RMA number should be marked clearly on the outside of all returns.
Gateway3DPrint.com asks that merchandise be returned in its original condition meaning that the merchandise is unopened and in original packaging and that you include a copy of the invoice or packing slip with your reason for return.
Items returned without a return authorization number, past 15 days, or not in original condition will be returned to customer at the customer's expense.
Shipping charges incurred for exchanges will be billed to customer who placed the original order unless otherwise specified. Credits to credit cards take approximately two weeks to process from the time the return is received and processed.
Exchanged items along with orders that use a store credit are not eligible for free shipping.
PLEASE NOTE: All Final Sale merchandise is Final Sale, NO RETURNS, NO EXCHANGES.